Book your stay on our website
and save up to 10%
compared to Booking.com!
Check rooms and rates
From47US$ /night
Check-in
25Jan2026Select date
Check-out
26Jan2026Select date
Rooms and Guests2 Guests, 1 Room
Key details

About the Hotel

Av. Xcalacoco Manzana 022 Lote 55-1 Predio Los Matorrales, Playa del Carmen, Mexico, 77710
-
Steps from the beach
Perfect
9.1
9.6
/10
4.5
4.0
/5

Rooms with amenities

Heaven Hotel offers 20 air-conditioned apartments with pool views. Each includes a kitchen equipped with a refrigerator, microwave, washer/dryer, and a Smart TV with digital channels. Apartments feature 2 bathrooms, rainfall showerheads, seating areas, and terraces.

Dining and kitchens

Guests can prepare meals in fully equipped kitchens with stovetops, refrigerators, microwaves, and coffee makers. Onsite dining options are available.

Pool and garden

The hotel has an outdoor swimming pool and a children's pool surrounded by a garden. Rooms offer balconies with pool views.

Location and transport

Heaven Hotel is 8 km from ADO International Bus Station and 41 km from Cozumel International Airport. Nearby beaches include Playa del Carmen Main Beach and Maroma Beach. Local attractions include Punta Venado (2.5 km) and Xavage Park by Xcaret (4.5 km).

Services and safety

The 24-hour front desk assists with laundry and housekeeping. Safety features include fire extinguishers, smoke detectors, and first aid kits.

“This Playa del Carmen aparthotel strikes a smart balance, offering fully equipped kitchens and laundry facilities that make longer stays feel seamless; plus, the outdoor pools-including one for kids-are a definite win for families. Its location offers both quiet and convenience, with proximity to beaches, dining, and the freeway for easy exploration. For travelers who appreciate practical comforts alongside local charm, this place hits the mark.”
Hotel logo
Grace WhitmanContent & Editorial Director at Familyhotels
View all

Choose from a variety of room types

Choose from a wide variety of rooms designed for families, including double rooms, family suites, and rooms with breakfast included
Two-Bedroom Apartment
2 persons
2090 sq. feet 
1 King-size bed
Shower
Coffee machine

Availability and pricing for your selected dates

Book your family’s getaway in a snap with up-to-date availability and pricing!

Facilities

Each family-friendly hotel provides top-notch amenities for an unforgettable stay with your loved ones

General

  • No smoking on site
  • Free Wi-Fi
  • Free parking
  • Safe deposit box
  • 24-hour reception
  • No pets allowed
  • 24-hour security
  • Lift
  • Smoke detectors
  • Fire extinguishers
  • Key card access

Guest Parking

  • Dryer
  • Cookware/ Kitchen utensils

Services

  • Housekeeping
  • Laundry

Dining

  • Picnic area/ Tables

Children

  • Cots
  • Children's pool

Spa & Leisure

  • Outdoor swimming pool
  • Sun terrace
  • Garden area
  • Shallow end

Room features

  • Free Wi-Fi in rooms
  • Air conditioning
  • Sitting area
  • Terrace
  • Garden furniture
  • Tea and coffee facilities
  • Dining table
  • Ironing facilities

Bathroom

  • Washing machine

Self-catering

  • Dryer
  • Cookware/ Kitchen utensils

Media

  • Flat-screen TV
  • AM/FM alarm clock
Show more

Location

Av. Xcalacoco Manzana 022 Lote 55-1 Predio Los Matorrales, Playa del Carmen, Mexico, 77710
Map view
Av. Xcalacoco Manzana 022 Lote 55-1 Predio Los Matorrales, Playa del Carmen, Mexico, 77710
Nearby
Calle Xcalacoco North of Playa del Carmen
Playa
1400 ft
Restaurants
La Brasserie
3100 ft
El Limonar 1 Dentro del Hotel The Fives
Explore Playa del Carmen
Explore the Area Around Heaven Hotel
Top Attractions
Activities
Dining
Entertainment
Playa Publica 88
10 minutes' walk
Public beach known for its relaxed vibe and clear waters, perfect for sunbathing and swimming.
Point Esmeralda
30 minutes' walk
Picturesque beach offering soft sand and calm waves, an ideal spot for families and beach lovers.
Xca-Ha Park
35 minutes' walk
A nature park featuring eco-friendly activities, tranquil trails, and opportunities to spot local wildlife.
Go Natural Explorers
10 minutes' drive
Adventure park offering thrilling zip-lining and cenote swimming, great for thrill-seekers looking for excitement.
Spa Services
10 minutes' drive
Wellness option offering relaxing massages and various spa treatments, perfect for rejuvenation and relaxation.
La Brasserie
12 minutes' walk
French cuisine served in a stylish setting with a focus on fresh ingredients and signature pastries.
Martina Beach Club
10 minutes' drive
Beach club offering a laid-back atmosphere, delicious seafood dishes, and scenic ocean views from the terrace.
Winpot Playa del Carmen
10 minutes' drive
Casino offering a variety of gaming options, dining, and live entertainment for an exciting night out.
Teatro de la Ciudad
15 minutes' drive
Cultural venue hosting various performances including theater, dance, and music, ideal for arts enthusiasts.
Tips on navigating the city
City Centre
Playa del Carmen9 min  ·  3.6 mi
Airports
Playa Del Carmen, Quintana Roo (PCM)14 min  ·  5.4 mi
Cancun International Airport (CUN)76 min  ·  31.2 mi
Get access to exclusive early booking discounts for your family’s upcoming getaway
Book now and enjoy exclusive rates on your family vacation!
Check Rates
Property information and rules
Check-in
from 15:00-18:00
Check-out
from 11:00-12:00
Guest Parking
Private parking is possible on site for free.
Internet
is available in for free.
Children & extra beds
There are no cots provided in a room. 
Pets
Pets are not allowed.
Number of rooms:
20
FAQs
About Heaven Hotel
What is the distance from Heaven Hotel to Playa del Carmen Beach?
Heaven Hotel is located 2 km from Playa del Carmen Beach.
Is free Wi-Fi available at Heaven Hotel?
Free Wi-Fi is available in all units at Heaven Hotel.
What are the check-in and check-out times at Heaven Hotel?
Check-in time is 15:00 and check-out time is 12:00.
What dining options are available at Heaven Hotel?
Heaven Hotel features fully equipped kitchens in each apartment for self-catering.
Does Heaven Hotel offer parking facilities?
Free private parking is available on-site without a reservation at Heaven Hotel.
What family-friendly amenities does Heaven Hotel provide?
Heaven Hotel includes a children's pool and family-sized accommodations.
How far is Heaven Hotel from ADO International Bus Station?
Heaven Hotel is located 8 km from ADO International Bus Station.
What room amenities are available at Heaven Hotel?
Rooms at Heaven Hotel include air conditioning, a flat-screen TV, and a fully equipped kitchen.
What safety features are included at Heaven Hotel?
Safety features include smoke detectors, fire extinguishers, and first aid kits.
What type of accommodation does Heaven Hotel offer?
Heaven Hotel offers apartment-style accommodations with private balconies and kitchen facilities.
What is the nearest airport to Heaven Hotel?
The nearest airport is Cozumel International Airport, located 41 km away.

Next best alternative

Consider them for your next trip.
Check-in
25Jan2026Select date
Check-out
26Jan2026Select date
Rooms and Guests2 Guests, 1 Room
Need more options?
Check Top hotels near Heaven Hotel
Princess Family Club Riviera Playa del Carmen Room photo
Mobile-only price

Princess Family Club Riviera Playa del Carmen

8.2
Great218 reviews
637m from property
USD 241USD 216
per night
Grand Riviera Princess Playa del Carmen Amenities photo
Mobile-only price

Grand Riviera Princess Playa del Carmen

7.9
Very good1277 reviews
727m from property
USD 257USD 231
per night
Sandos Caracol Nature Resort & Water Park All Inclusive (Adults Only) Playa del Carmen Amenities photo
Mobile-only price

Sandos Caracol Nature Resort & Water Park All Inclusive (Adults Only) Playa del Carmen

7.1
Very good688 reviews
1121m from property
USD 429USD 386
per night