Heaven Hotel – A Favorite for Families in Playa del Carmen
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Key details
About the Hotel
Av. Xcalacoco Manzana 022 Lote 55-1 Predio Los Matorrales, Playa del Carmen, 77710,
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Steps from the beach
Perfect
9.1
9.6
/10
4.5
3.8
/5
Loved by Heaven Hotel guests
Clean pool
Spacious rooms
Convenient location
Full kitchen
"Ours had a safe and a washer/dryer, which I don't recall seeing in the listing."
John Name from United States
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"The A/C is fantastic, we actually had to turn it off at times, it gets cold in the rooms."
Gustavo from United States
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"Loved being able to wash and dry my clothes with the available washer/dryer machine in the room."
Leah from United States
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Rooms with amenities
Heaven Hotel offers 20 air-conditioned apartments with pool views. Each includes a kitchen equipped with a refrigerator, microwave, washer/dryer, and a Smart TV with digital channels. Apartments feature 2 bathrooms, rainfall showerheads, seating areas, and terraces.
Dining and kitchens
Guests can prepare meals in fully equipped kitchens with stovetops, refrigerators, microwaves, and coffee makers. Onsite dining options are available.
Pool and garden
The hotel has an outdoor swimming pool and a children's pool surrounded by a garden. Rooms offer balconies with pool views.
Location and transport
Heaven Hotel is 8 km from ADO International Bus Station and 41 km from Cozumel International Airport. Nearby beaches include Playa del Carmen Main Beach and Maroma Beach. Local attractions include Punta Venado (2.5 km) and Xavage Park by Xcaret (4.5 km).
Services and safety
The 24-hour front desk assists with laundry and housekeeping. Safety features include fire extinguishers, smoke detectors, and first aid kits.
“This Playa del Carmen aparthotel strikes a smart balance, offering fully equipped kitchens and laundry facilities that make longer stays feel seamless; plus, the outdoor pools-including one for kids-are a definite win for families. Its location offers both quiet and convenience, with proximity to beaches, dining, and the freeway for easy exploration. For travelers who appreciate practical comforts alongside local charm, this place hits the mark.”
Grace WhitmanContent & Editorial Director at Familyhotels
Availability and pricing for your selected dates
Book your family’s getaway in a snap with up-to-date availability and pricing!
June 2026 - June 2027
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Check-in/ Check-out
Facilities
Each family-friendly hotel provides top-notch amenities for an unforgettable stay with your loved ones
Facilities: Perfect
9.0/10Review score
General
Non-smoking property
Free internet access
Parking
Safe deposit box
24-hour reception
No pets allowed
24-hour security
Lift
Smoke detectors
Fire extinguishers
Key card access
Services
Room service
Housekeeping
Laundry
Dining
Picnic area/ Tables
Children
Children's pool
Spa & Leisure
Outdoor swimming pool
Sun terrace
Garden area
Shallow end
Room features
Free Wi-Fi in rooms
Air conditioning
In-room safe
Terrace
Garden furniture
Trouser press
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Heaven Hotel Location
Av. Xcalacoco Manzana 022 Lote 55-1 Predio Los Matorrales, Playa del Carmen, 77710,
Explore Playa del Carmen
Explore the Area Around Heaven Hotel
Top Attractions
Activities
Dining
Entertainment
Playa Publica 88
10 minutes' walk
Public beach known for its relaxed vibe and clear waters, perfect for sunbathing and swimming.
Point Esmeralda
30 minutes' walk
Picturesque beach offering soft sand and calm waves, an ideal spot for families and beach lovers.
Xca-Ha Park
35 minutes' walk
A nature park featuring eco-friendly activities, tranquil trails, and opportunities to spot local wildlife.
Go Natural Explorers
10 minutes' drive
Adventure park offering thrilling zip-lining and cenote swimming, great for thrill-seekers looking for excitement.
Spa Services
10 minutes' drive
Wellness option offering relaxing massages and various spa treatments, perfect for rejuvenation and relaxation.
La Brasserie
12 minutes' walk
French cuisine served in a stylish setting with a focus on fresh ingredients and signature pastries.
Martina Beach Club
10 minutes' drive
Beach club offering a laid-back atmosphere, delicious seafood dishes, and scenic ocean views from the terrace.
Winpot Playa del Carmen
10 minutes' drive
Casino offering a variety of gaming options, dining, and live entertainment for an exciting night out.
Teatro de la Ciudad
15 minutes' drive
Cultural venue hosting various performances including theater, dance, and music, ideal for arts enthusiasts.
Tips on navigating the city
City Centre
Playa del Carmen 9 min · 3.6 mi
Airports
Aeropuerto de Playa del Carmen (PCM) 14 min · 5.4 mi
Cozumel (CZM) 60 min · 24.8 mi
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Property information and rules
Check-in
from 15:00-18:00
Check-out
from 11:00-12:00
Guest Parking
Private parking is possible on site for free.
Internet
Wireless internet is available in the hotel rooms for free.
Children & extra beds
There are no cots provided in a room.
Pets
Pets are not allowed.
Number of rooms:
20
Family-focused reviews and ratings
Read feedback from other families who have stayed to ensure you make the right choice.
Review score
Based on 224 verified reviews
9.1 /10
Perfect
93 %
Recommend
Cleanliness
9.3/10
Comfort
9.2/10
Facilities
9.0/10
Free WiFi
8.3/10
Location
8.2/10
Staff
9.2/10
Value for money
9.2/10
Pros
New hotel
Friendly staff
Spacious apartment
Clean room
Comfy beds
Cons
Noisy fridge
Hard mattress
Expensive taxis
Poor facility quality
Guest reviews
based on 375 reviews
9.1/10
No reviews yet on our siteUnfortunately, our guests have not yet left any reviews for this hotel, but you can read reviews from Booking.com.
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FAQs
About Heaven Hotel
What is the distance from Heaven Hotel to Playa del Carmen Beach?
Heaven Hotel is located 2 km from Playa del Carmen Beach.
Is free Wi-Fi available at Heaven Hotel?
Free Wi-Fi is available in all units at Heaven Hotel.
What are the check-in and check-out times at Heaven Hotel?
Check-in time is 15:00 and check-out time is 12:00.
What dining options are available at Heaven Hotel?
Heaven Hotel features fully equipped kitchens in each apartment for self-catering.
Does Heaven Hotel offer parking facilities?
Free private parking is available on-site without a reservation at Heaven Hotel.
What family-friendly amenities does Heaven Hotel provide?
Heaven Hotel includes a children's pool and family-sized accommodations.
How far is Heaven Hotel from ADO International Bus Station?
Heaven Hotel is located 8 km from ADO International Bus Station.
What room amenities are available at Heaven Hotel?
Rooms at Heaven Hotel include air conditioning, a flat-screen TV, and a fully equipped kitchen.
What safety features are included at Heaven Hotel?
Safety features include smoke detectors, fire extinguishers, and first aid kits.
What type of accommodation does Heaven Hotel offer?
Heaven Hotel offers apartment-style accommodations with private balconies and kitchen facilities.
What is the nearest airport to Heaven Hotel?
The nearest airport is Cozumel International Airport, located 41 km away.