Heaven Hotel Playa del Carmen Exterior photoHeaven Hotel Playa del Carmen Exterior photoHeaven Hotel Playa del Carmen Exterior photo

Heaven Hotel – A Favorite for Families in Playa del Carmen

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Check rooms and rates
From$47 /night
Check-in
17Jun
Check-out
18Jun
Rooms and Guests2 Guests, 1 Room
Key details

About the Hotel

Av. Xcalacoco Manzana 022 Lote 55-1 Predio Los Matorrales, Playa del Carmen, 77710
-
Steps from the beach
Perfect
9.1
9.6
/10
4.5
3.8
/5

Rooms with amenities

Heaven Hotel offers 20 air-conditioned apartments with pool views. Each includes a kitchen equipped with a refrigerator, microwave, washer/dryer, and a Smart TV with digital channels. Apartments feature 2 bathrooms, rainfall showerheads, seating areas, and terraces.

Dining and kitchens

Guests can prepare meals in fully equipped kitchens with stovetops, refrigerators, microwaves, and coffee makers. Onsite dining options are available.

Pool and garden

The hotel has an outdoor swimming pool and a children's pool surrounded by a garden. Rooms offer balconies with pool views.

Location and transport

Heaven Hotel is 8 km from ADO International Bus Station and 41 km from Cozumel International Airport. Nearby beaches include Playa del Carmen Main Beach and Maroma Beach. Local attractions include Punta Venado (2.5 km) and Xavage Park by Xcaret (4.5 km).

Services and safety

The 24-hour front desk assists with laundry and housekeeping. Safety features include fire extinguishers, smoke detectors, and first aid kits.

“This Playa del Carmen aparthotel strikes a smart balance, offering fully equipped kitchens and laundry facilities that make longer stays feel seamless; plus, the outdoor pools-including one for kids-are a definite win for families. Its location offers both quiet and convenience, with proximity to beaches, dining, and the freeway for easy exploration. For travelers who appreciate practical comforts alongside local charm, this place hits the mark.”
Hotel logo
Grace WhitmanContent & Editorial Director at Familyhotels

Availability and pricing for your selected dates

Book your family’s getaway in a snap with up-to-date availability and pricing!
June 2026 - June 2027
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Choose dates to see prices
Check-in/ Check-out

Facilities

Each family-friendly hotel provides top-notch amenities for an unforgettable stay with your loved ones
Facilities: Perfect
9.0/10Review score

General

  • Non-smoking property
  • Free internet access
  • Parking
  • Safe deposit box
  • 24-hour reception
  • No pets allowed
  • 24-hour security
  • Lift
  • Smoke detectors
  • Fire extinguishers
  • Key card access

Services

  • Room service
  • Housekeeping
  • Laundry

Dining

  • Picnic area/ Tables

Children

  • Children's pool

Spa & Leisure

  • Outdoor swimming pool
  • Sun terrace
  • Garden area
  • Shallow end

Room features

  • Free Wi-Fi in rooms
  • Air conditioning
  • In-room safe
  • Terrace
  • Garden furniture
  • Trouser press
Show more

Heaven Hotel Location

Av. Xcalacoco Manzana 022 Lote 55-1 Predio Los Matorrales, Playa del Carmen, 77710
Explore Playa del Carmen
Explore the Area Around Heaven Hotel
  • Top Attractions
  • Activities
  • Dining
  • Entertainment
Playa Publica 88
10 minutes' walk
Public beach known for its relaxed vibe and clear waters, perfect for sunbathing and swimming.
Point Esmeralda
30 minutes' walk
Picturesque beach offering soft sand and calm waves, an ideal spot for families and beach lovers.
Xca-Ha Park
35 minutes' walk
A nature park featuring eco-friendly activities, tranquil trails, and opportunities to spot local wildlife.
Go Natural Explorers
10 minutes' drive
Adventure park offering thrilling zip-lining and cenote swimming, great for thrill-seekers looking for excitement.
Spa Services
10 minutes' drive
Wellness option offering relaxing massages and various spa treatments, perfect for rejuvenation and relaxation.
La Brasserie
12 minutes' walk
French cuisine served in a stylish setting with a focus on fresh ingredients and signature pastries.
Martina Beach Club
10 minutes' drive
Beach club offering a laid-back atmosphere, delicious seafood dishes, and scenic ocean views from the terrace.
Winpot Playa del Carmen
10 minutes' drive
Casino offering a variety of gaming options, dining, and live entertainment for an exciting night out.
Teatro de la Ciudad
15 minutes' drive
Cultural venue hosting various performances including theater, dance, and music, ideal for arts enthusiasts.
Tips on navigating the city
  • City Centre
    Playa del Carmen 9 min  ·  3.6 mi
  • Airports
    Aeropuerto de Playa del Carmen (PCM) 14 min  ·  5.4 mi
    Cozumel (CZM) 60 min  ·  24.8 mi
Get access to exclusive early booking discounts for your family’s upcoming getaway
Book now and enjoy exclusive rates on your family vacation!
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Property information and rules
Check-in
from 15:00-18:00
Check-out
from 11:00-12:00
Guest Parking
Private parking is possible on site for free.
Internet
Wireless internet is available in the hotel rooms for free.
Children & extra beds
There are no cots provided in a room. 
Pets
Pets are not allowed.
Number of rooms:
20

Family-focused reviews and ratings

Read feedback from other families who have stayed to ensure you make the right choice.
Review score
Based on 224 verified reviews
9.1 /10
Perfect
93 %
Recommend
Cleanliness
9.3/10
Comfort
9.2/10
Facilities
9.0/10
Free WiFi
8.3/10
Location
8.2/10
Staff
9.2/10
Value for money
9.2/10
Pros
New hotel
Friendly staff
Spacious apartment
Clean room
Comfy beds
Cons
Noisy fridge
Hard mattress
Expensive taxis
Poor facility quality
Guest reviews
based on 375 reviews
9.1/10
No reviews yet on our siteUnfortunately, our guests have not yet left any reviews for this hotel, but you can read reviews from Booking.com.
Open reviews
FAQs
About Heaven Hotel
What is the distance from Heaven Hotel to Playa del Carmen Beach?
Heaven Hotel is located 2 km from Playa del Carmen Beach.
Is free Wi-Fi available at Heaven Hotel?
Free Wi-Fi is available in all units at Heaven Hotel.
What are the check-in and check-out times at Heaven Hotel?
Check-in time is 15:00 and check-out time is 12:00.
What dining options are available at Heaven Hotel?
Heaven Hotel features fully equipped kitchens in each apartment for self-catering.
Does Heaven Hotel offer parking facilities?
Free private parking is available on-site without a reservation at Heaven Hotel.
What family-friendly amenities does Heaven Hotel provide?
Heaven Hotel includes a children's pool and family-sized accommodations.
How far is Heaven Hotel from ADO International Bus Station?
Heaven Hotel is located 8 km from ADO International Bus Station.
What room amenities are available at Heaven Hotel?
Rooms at Heaven Hotel include air conditioning, a flat-screen TV, and a fully equipped kitchen.
What safety features are included at Heaven Hotel?
Safety features include smoke detectors, fire extinguishers, and first aid kits.
What type of accommodation does Heaven Hotel offer?
Heaven Hotel offers apartment-style accommodations with private balconies and kitchen facilities.
What is the nearest airport to Heaven Hotel?
The nearest airport is Cozumel International Airport, located 41 km away.

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Check-in
17Jun
Check-out
18Jun
Rooms and Guests2 Guests, 1 Room